Support Center > Digital assets transfers > Why am I unable to withdraw my digital assets?

Why am I unable to withdraw my digital assets?

Your digital assets withdrawals may be banned if you sign in from a new device.

As a security measure, your digital assets will be suspended if we detect a sign-in from a new device. You will also receive an email with instructions to lift the suspension immediately.

Aside to this, we may temporarily prevent withdrawal due to account investigations internally or as requested by relevant regulators/authorities.

Have more questions?

Contact Us