Support Center > General FAQs > Is Zipmex licensed and/or regulated?

Is Zipmex licensed and/or regulated?

ZIPMEX Company has measures to control and obtain a license for digital asset trading by the The Australian Transaction Reports and Analysis Centre (AUSTRAC).

What We Need to HaveWhat Is ItWhy Is It Important to You
Capital Requirement1. We are subject to the minimum initial capital and own funds requirement. Our capital requirement is intended for covering the risks of operating an exchange.

2. We protect your funds by segregating your fiat from our company account.
Your funds are protected and entrusted to a company with adequate operating capital.
Custody Solution1. We work with BitGo as our custodian for digital assets. They use multi-signature technology for every transaction.

2. BitGo insures the digital assets stored on its custody wallet with coverage up to USD 100 million.
Your digital assets are safe, secured and insured with us.
Auditor RequirementWe are audited annually by an auditor who review our financial statements thoroughly.We are financially accountable and transparent as approved by external auditors.
Thorough KYC policies and procedures1. We perform customer due diligence (CDD), identification and verification procedures, including enhanced due diligence, PEPs checks, screening against UN, EU, OFAC sanction lists.

2. We perform live video verification of all KYC customers to reduce identify fraud.
You are part of an ecosystem where all bad actors are prohibited from entering and all participants exist in the real-world.
Sound Anti-money laundering (AML) policies and proceduresRisk-based approach (RBA) in assessing and managing the money laundering and terrorist financing risk to the company.Your funds will not be used or mixed with funds associated with money laundering and terrorism financing.
Comprehensive IT security policies1. Our IT security policy is approved by regulators and ensures that information security and technology management system is always up-to-date.

2. Our platform has undergone strenuous IT audits and penetration tests in order to prevent hacking and malicious attacks against the platform.
Our platform has been audited and battle-tested to provide you with the most safe and secure experience.
Wide-ranging compliance policies and procedures1. We have implemented policies and procedures for all processes of the company, all of which have been reviewed and approved by our regulators.

2. We have a comprehensive risk management policy to ensure that risks are mitigated and accounted for.
Everything we do has a policy, manual and workflow. You can be assured that we have planned for every scenario and always protect your funds and/or digital assets.
Data protection and securityWe never disclose your personal information to third-parties unless they are regulatory bodies or governmental entities.Your privacy, sensitive information and personal data is safe and protected with us.

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